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崗位職責(zé)
1、維護(hù)發(fā)展客戶關(guān)系，收集客戶端產(chǎn)品反饋，捕捉客戶技術(shù)需求，發(fā)掘潛在訂單合作機(jī)會(huì)或推進(jìn)產(chǎn)品改進(jìn).
Maintain and develop customer relationships, collect customer feedback, confirm customer technical requirements, explore potential order, cooperation opportunities and promote product improvement.
2、充分利用客戶管理系統(tǒng)，建立和完善技術(shù)支持信息管理及分享平臺(tái)，并逐步實(shí)現(xiàn)全球技術(shù)資源最大化共享.
Make full use of customer management system, establish and improve technical support information management and sharing platform, and gradually to maximize the global technical resources sharing.
3、負(fù)責(zé)招投標(biāo)及訂單技術(shù)可行性評(píng)審，主導(dǎo)技術(shù)談判，推動(dòng)雙方技術(shù)上達(dá)成一致，積極配合銷售實(shí)現(xiàn)訂單簽訂.
Responsible for bidding and order technical feasibility review, leading technical negotiation, push both sides reach an agreement, Cooperate with sales to achieve the order.
4、針對(duì)特殊技術(shù)要求訂單，通過(guò)跨部門溝通協(xié)作保證訂單順利交付.
In view of the special technical requirements order, through inter-departmental communication to
ensure order delivery smoothly.
5、整合內(nèi)部資源及時(shí)為客戶或銷售提供產(chǎn)品/技術(shù)問(wèn)題解決方案。定期整理歸納FAQ，提高服務(wù)質(zhì)量
Integrate internal resources to provide product or technical solution proposal for customer in time, periodic summary of FAQ, improve service quality.
6、主導(dǎo)客戶定制化產(chǎn)品開發(fā)，跨部門進(jìn)行項(xiàng)目評(píng)審，根據(jù)結(jié)論推進(jìn)產(chǎn)品實(shí)現(xiàn)或向客戶建議替代方案
Leading customized product development, Inter-departmental project review, or provide customer
backup solution.
7、參與并配合客戶或客戶委托的第三方驗(yàn)貨機(jī)構(gòu)進(jìn)行審核或驗(yàn)貨
Participate and assist customer or customer entrusted third party organization to inspect cargos.
8、定期組織面向銷售及銷售相關(guān)部門的技術(shù)培訓(xùn)，提升銷售人員及支持人員的專業(yè)技術(shù)水平
Periodic organize technique training to sales, to improve sales and technique support engineer's technical level.
任職要求
1.Education Background: Bachelor in electronic or related major.
2.Work experience: Two years or above in technique support or Quality management experience, related industry experience is preferred.
3.Skills: Fluent speaking/writing in English, familiar with office software.
4.Attitude: Result oriented, good time management skills. Group internal coordination as well as communication and reaching agreement with partners and suppliers in responsible areas. Excellent initiative, engagement and personal responsibility.