中文字幕丝袜在线56页_亚洲另类色区欧美日韩_国产精品国色综合久久_国产a一级毛片午夜剧场14,天天色综合天天,日本免费一区二区三区四区五六区,99精品免费视频

Key responsibilities 主要職責:

1. Has intimate knowledge of customer needs and ability to provide solutions.

   具備客服的豐富知識以及能力來提供方案。

2. Work with the Nationwide Customer Service Manager to develop and implement service initiatives to improve the customer experience.

   配合全國客服經理發展和貫徹服務的主動性，以提升客戶的滿意度。

3. Adhere to Customer Service Policies and Procedures to maximize the customer satisfaction in every customer transaction.

   秉承客戶服務的策略和程序，在每項客戶事務處理中***化地使客戶滿意。

4. Analyze sources of service failures, identify probable root causes and recommend solutions.

   分析失敗案例的源頭，找出可能的根源并推薦解決方案。

5. Continuously encourage//enable customer service team members to solve customer inquiries and complaints.

   堅持鼓勵/激勵客服團隊的成員解決客戶提出的詢問和投訴。

6. Manage daily customer c complaints and ensure timely resolution.

   處理每天的客戶投訴并確保提供及時的解決方案。

7. Manage the Global Case System and make sure all customer inquiries/requests are logged into the system and resolved within the required service level agreement.

   處理全球系統案例并保證客戶的詢問和請求錄入系統，根據要求的服務等級協議解決問題。

8. Develop and coach customer service team members on how to deal with customers’ requests, inquiries and complaints.

   發展并指導客服團隊的成員如何處理客戶的要求，請求和投訴。

9. Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.

   定期與客戶互動，了解和回應他們的需求以及得到對做出服務的反饋。

10. Monitor the changing needs of the service, liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implement ting those improvements.

    關注服務變化的需求，聯絡客戶和一線人員，以明確需要改進的地方并就服務提高和如何執行這些提高做出建議。

11. Other duties as assigned.

    完成上級布置的工作。

    Requirements 資質要求:

• Bachelor degree in business or related fields.

  商務或相關專業本科學歷

• English proficiency.

  英語水平優秀（口語需流利）

• Computer Proficiency: MSS office Applications ( Word, Excel, Power Point & Outlook)

  計算機水平： 會使用MS office（Word, Excel, Power Point和Outlook）

• 3 -5 years’ experience in a related field

3-5年相關工作經驗