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· As main customer contact, responsible and accountable for managing day-to-day
order enquiries and all order-related activities; guarantee a seamless
order-flow. Being responsible for order acceptance, entry and validation incl.
delivery note creation, shipment monitoring and posting VAT according to agreed
customer-specific needs.

· Responsible for material availability check and order confirmation incl. active feedback to customers in the event of deviations. Perform on time and accurate Advanced Shipping Notification, providing relevant information for the dispatch process and if applicable provide shipping documents (e.g. specific labels).

· Clarification or initiation of the clarification of order blocks; deep understanding of
existing BASF guidelines (credit blocks, dunning, Export restrictions, etc).

· Returns processing and if necessary, credit/ debit note creation under consideration of local finance processes.

· Manage local warehouses inventory and follow established processes/ controls to ensure the highest level of delivery performance and minimized costs (Aged Stock monitoring, write-off process, annual counting, physical stock taking.)

· Work closely with other teams, especially Planning, Sales & Engineering / Inner
Sales, TM / Export & Customs to ensure efficient processes and work
procedures. (eg support Inner Sales team in terms of Credit Management, Billing
and Accounts Receivable.)

· Facilitate further development of Customer Service Organization in China and Asia Pacific. Actively work on OTC process improvement with smart / digital solutions.

· Actively provide support to team members on setting up processes and align among related functions to facilitate business requirements and regulations.

· Actively participate in projects (e.g. Process Optimization, LSS, Digitalization,etc.), cross regional / global cooperation, development in MS power suite, etc.

· Support testing of SAP upgrades, OTC Master Data application and testing, etc.