職位描述
軟件產品硬件產品智能產品
Responsibilities：
Skills and Knowledge
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call and Ticket ownership, drive to resolution and communication with customer.
- Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on IOS and Android mobile devices
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
Qualification's：
Experience– Essential
- Exposure to similar role for a minimum of 6 months.
Experience– Desirable
- 1 year or more experience in similar role.
- Experience on Deice support, application support
- Exposure on ITSM ticketing tools
Skills and Knowledge
- Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
- Preferably –
- CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
- Comp TIA PDI+
- Microsoft Office Specialist (MOS)
- ITIL Help Desk Institute – Analyst.
- Mac OSx skills
- Excellent verbal and written communication skills.
本項目支持居家辦公！
福利待遇：六險一金（12%+12%），十三薪，項目獎金，年度體檢，節假日福利，生日禮品，影音大禮包等。
獎金績效
十三薪，六險一金，項目獎金等
工作地點
騰飛軟件園2期
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職位發布者
趙女士/RMG
昨日活躍立即溝通
馬恒達(北京)信息技術服務有限公司Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise?. We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list(2018) and in the Forbes Fab 50 companies in Asia(2018). We are part of the USD 21 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.
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