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Key Responsibilities：
? Complete all administrative tasks of the defined services independently and achieve the SLA
requirements：
? Ensure operation compliance with legal requirements and internal policies.
? Ensure the process related documents are set up, updated and reviewed regularly and properly.
? Keep good relationships with business partners and global functional Team on a proactive basis.
? Identify the process risks and implement the preventive actions on a timely manner.
? Support the E2E process in the resolution of difficult questions in the day-to-day operations.
? Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries.
? Support the global and local H2R programs implementation.
? Support the internal/external audits involving payroll.
? Proactively drive the process improvement to achieve employees satisfactory and higher efficiency.
? Complete all administrative tasks of the defined services independently and achieve the SLA requirements.
? Guide the junior team members on daily operation and share the knowledge proactively.
? Ensure the process is implemented by following the standards completely.
? Implement operation control steps compliance with legal requirements and internal policies.
? Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries.
? Escalate the process risks and updates to team leader on a timely manner.
? Ensure the process related documents are updated and submitted for review properly.
? Proactively identify the process improvement to achieve employees satisfactory and higher efficiency.
Team Management:
? Assess the team’s skills and build the team’s capability for daily operation regularly.
? Effectively manage, motivate, and retain the team.
? Ensure accurate and timely regular operation reporting for the team.
Key Relationships:
Manager Hire to Retire, Global Functional Teams, Country HR Leadership and Business Partners, Payroll & Benefits Services Vendors Knowledge, Skills and Abilities:
? Excellent knowledge of MS-Office applications, especially Excel/Access;
familiarity with VBA is an advantage.
? Experience with business computing solutions, ideally also with SAP-HR and ticketing solutions.
? Strong mindset in process improvement and continuous efficiency.
? Attention to details and good problem-solving skills.
? Ability to manage, coach and develop the team.
? Basic understanding of project management.
? Familiarity with the relevant industry is an advantage.
? International mindset.
Requisite Education and Experience / Minimum Qualifications:
? Minimum of 5 years of payroll or C&B work experience in a similar function for a multi-national company.
? 2+ years of management experiences.
? Undergraduate degree or equivalent professional experience.
? Best knowledge of the regional business needs, company rules, law and HR regulations.
? Good command of both spoken and written Korean & English