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Home Furnishing Consultant Leader (Chengdu, City Role) (銷售部全屋設計部門經理, 宜家成都市場)

WHAT YOU'LL NEED TO HAVE

? Ambition to develop IDS business, In line with IKEA values, business-minded and with customer centric mindset
? Passion for life at home, have 5+ years whole room design experience, well understand local market conditions and local store and online competitors
? Have successful leading team experience (at least 10 people)
? 符合宜家價值觀，以商業為導向，以客戶為中心
? 熱愛家居生活，有強烈的雄心發展宜家全屋生意，具備全屋設計銷售經驗5年以上，深入了解本地全屋市場狀況、本地線下及線上全屋品牌
? 過往具備10人以上團隊管理的成功經驗

YOUR RESPONSIBILITIES

? Understand your local market, consumers, specifically rigid customers and their home furnishing needs, and use this knowledge to improve customers’ shopping experience
? Actively identify, build and maintain long-lasting relationships with the leads/customers in order to increase their awareness of how the IKEA offer can meet their furnishing needs.
? Create an HFC action plan based on the store business plan, national commercial calendar, agreed goals and key performance indicators (KPIs) for respective store and IKEA HFC KPIs.
? You follow up and take action accordingly. Analyze your activity performance: identify successful activities, solutions and ideas, and use this information to improve the planning of future activities. Understand the impact of your actions and activities on the financial results of the store and know which results you have influence over.
? 及時了解當地市場、消費者及其家居裝修需求，并運用這些知識改善顧客購物體驗。
? 積極識別、構建并維持與潛在顧客/顧客的長期關系，讓顧客充分認識到宜家產品如何能滿足他們的家居裝修需求。
? 負責成都宜家兩家商場的全屋設計部門業務，制定全屋設計部門顧問的行動計劃。行動計劃應基于商場商業計劃、地方商業日歷、商定的目標、各個商場的關鍵績效指標(KPI)以及全屋設計部門顧問(HFC)的KPI。
? 跟進并采取相應行動。分析活動績效：分析成功的活動、解決方案和想法，并使用這些信息改進未來的活動規劃。分析行動和活動對商場財務結果的影響，并了解哪些結果可能會受到影響。

ABOUT THIS WORK AREA

'- To create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimizing the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way.
我們通過全新的、獨特的、具有啟發性且便捷的方式與顧客會面，以此來實現可持續的快速增長。我們通過提供多渠道體驗為大眾創造更多價值，并激發開展家居裝修活動的靈感。