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Job ID: 0000KWOF
Description
Wealth & Personal Banking
In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking an experienced professional to join our team.
In this role, you will:
1. To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work
2. To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate
3. To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail
4. To make sure HP gift redemption mechanics works smoothly
5. To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied
Qualifications
To be successful in the role, you should meet the following requirements:
1. Bachelor degree or above(recognized by the state)
2. With 1-2 years' working experience, sales or customer service experience is preferred
3. Good communication and selling skills
4. Good understanding of Retail Banking and Wealth Management products and services
5. Good spoken and written English
6. Well organized
7. With nice personality
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./IC
Issued by HSBC Bank (China) Company Limited