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重要提示：感謝您對美國駐華大使館職位感興趣，遞交申請時，請在美國駐華大使館官方網(wǎng)站上查看所有招聘職位列表，并在線填寫（ERA）。

Vacancy Announcement

U.S. Mission: Beijing, China

Announcement Number: Beijing-2024-106S

Position Title: Customer Services Representative (CSC) (N50-105-013)

Opening Period: December 11, 2024 - December 17, 2024

Series/Grade: LE-0105-7

Salary: FSN-07 RMB 162,240 p.a.

Summary: The Customer Service Representative serves as the first point-of-contact for all Embassy customers requiring management services, resolving first-tier issues with direct action or by coordinating a solution, working directly with Local Employed Staff, American direct-hire employees at all levels of the organization and their family members resident in Beijing.

Requirements: All selected candidates must be able to obtain and hold a security certificate. All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam. Selected candidate must be able to begin working within a reasonable period of time (6 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Qualifications:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY.

Option 1

EXPERIENCE: The position requires a minimum of three years working experience in an administrative management, business administration, or customer-focused work environment.

EDUCATION: Completion of two years of college or university studies is required.

OR

Option 2

EXPERIENCE: The position requires a minimum of five years working experience in an administrative management, business administration, or customer-focused work environment.

EDUCATION: Completion of high school studies is required.

Language:

Fluent speaking/reading/writing in English is required. (This may be tested)

Fluent speaking/reading/writing in Mandarin Chinese is required.

IMPORTANT NOTE: you MUST list all languages proficiency (include Mandarin Chinese).

在ERA頁面上申請職位時，請注意標(biāo)黃的重要提示。

Language IMPORTANT
NOTE: you MUST list all languages proficiency (include Mandarin Chinese).

關(guān)于語言的重要提示：您必須列出所有語言能力（包括普通話）。

IMPORTANT NOTE: To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

關(guān)于所需文件的重要說明：為了使教育背景符合要求，您必須在公告截止日期之前提交所要求的學(xué)位和/或成績單作為教育要求的驗證。未能提供所要求的信息，或信息不足以驗證資格，可能會導(dǎo)致取消該職位的資格。

Important Information
- read before you continue with your application. We do not accept resumes, CVs, or cover letters. You must complete the ERA Application Form and provide as much detailed information, as possible. Only the information listed in the ERA application form will be used to determine your eligibility and whether you meet the position requirements (education, work experience and knowledge, skills and abilities, as well as language). List ALL your education in full and include any majors, if any, which show that you meet the educational requirement specific to the advertised position. Please list all educational institutions, not only your latest or highest educational certification. Don’t forget to attach a copy of your degree and transcripts if required. List your prior work experience. Do not list only the most recent position. Under the tab Major Duties and Responsibilities’, provide as much detail on the duties and responsibilities as they pertain to the advertised position. For positions with multiple duties that only partly meet the experience required, please indicate what percentage of time was spent on the required duties. Under Major Duties and Responsibilities specifically address the Knowledge, Skills and Abilities listed on the vacancy announcement. These will determine whether you are qualified for a position during the screening process.

Language Requirements
– If English and/or Chinese language skills are being advertised for a position, please list each language as required, even if Chinese or English is your native tongue. If you omit listing one of the languages as advertised in the vacancy your application will be disqualified.

重要信息 - 請在填寫表格之前閱讀。

1. 我們不接受簡歷、簡歷或求職信。

2. 您必須填寫 ERA 申請表并提供盡可能詳細(xì)的信息。只有 ERA 申請表中列出的信息可以確定您的資格以及您是否符合職位要求（教育、工作經(jīng)驗和知識、技能（例：駕駛證）和能力以及語言（中文普通話和英文能力）。

3. 完整列出您的所有教育，并包括任何專業(yè)（如果有），這表明您滿足特定于廣告職位的教育要求。請列出所有教育機(jī)構(gòu)。如果需要，請不要忘記附上您的學(xué)位和成績單副本。

4. 列出您之前的工作經(jīng)驗。不要只列出最近的職位。在“主要職責(zé)和責(zé)任”選項卡下，盡可能詳細(xì)地說明與廣告職位相關(guān)的職責(zé)和責(zé)任。對于僅部分滿足所需經(jīng)驗的多項職責(zé)的職位，請說明花費在所需職責(zé)上的時間百分比。

5. 在主要職責(zé)和責(zé)任下，專門針對空缺公告中列出的知識、技能和能力。這些將決定您是否有資格在篩選過程中擔(dān)任某個職位。

6. 語言要求——如果招聘職位需要英語和/或漢語技能，請按要求列出每種語言，即使?jié)h語或英語是您的母語。如果您在空缺職位中沒有列出其中一種語言，您的申請將被取消資格。