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Job Description
崗位職責
- Drive the Perfect Order Cycle Approach to minimize waste and complexities in the end-to-end order-to-cash flow
- Implement new technology to improve demand capture accuracy and efficiency.
Resolve demand capture failures, resolve blocked orders, manage stock allocation and delivery creation issues, and handle returns and refusals through customer interaction and compliance assessment.
- Collaborate with other teams and make system changes to improve order fulfillment and resolve issues. Analyze data to understand customer behavior, trends, and risks, and takes actions to mitigate out of stock risks.
- Drive continuous improvement within the team to meet internal and external KPIs, monitoring target achievements, and managing relationships with key stakeholders to ensure quality and process alignment. Ensure regular monitoring of open orders according to SOP.
- 推動 POCA，最大限度地減少從訂單到現金的端到端流程中的浪費和復雜性
- 采用新技術，提高需求捕獲的準確性和效率。通過客戶互動和合規性評估，解決需求捕捉失敗問題、解決訂單阻塞問題、管理庫存分配和交付創建問題，以及處理退貨和拒收問題。
- 與其他團隊合作，對系統進行修改，以改善訂單執行情況并解決問題。分析數據以了解客戶行為、趨勢和風險，并采取行動降低缺貨風險。
- 推動團隊內部的持續改進，以達到內部和外部的關鍵績效指標，監控目標實現情況，管理與主要利益相關者的關系，確保質量和流程的一致性。確保按照 SOP 定期監控未結訂單。
Job Requirements
崗位要求
- 5+ years related working experience
- Experience with and strong focus on customers
- Strong Supply Chain and Demand Management knowledge and expertise
- College/University degree required
- English & Cantonese language proficiency
- Proficiency in SAP
- 5 年以上相關工作經驗
- 具有與客戶打交道的經驗，并以客戶為中心
- 具有豐富的供應鏈和需求管理知識和專業技能
- 需要大專/大學學位
- 熟練掌握英語和粵語
- 熟練使用 SAP